Management of daily schedules, staffing, and service (Real-time monitoring)
Management of applicable capacity reports (i.e. of staffing, seat capacity) and account performance reports.
Salary:
INR 18,00,000 - 20,00,000 P.A. At par with the Industry
Industry:
BPO/ITES
Functional Area:
Agent
Keyskills:
workforce specialist, real time analyst, reports analyst
Desired Candidate Profile
Candidate must possess at least a Bachelor's/College Degree in Any field. Preferably Engineering (Industrial), Computer Science/Information Technology, Business Studies/Administration/Management, Economics or equivalent.
Required skill(s): Excel (Intermediate)
Candidates must have knowledge but not limited to:
Performing simple to complex formula computations
Analyzing tables and charts, and generating reports using Excel Tools
Creating Pivot tables and Pivot charts
Required language(s): English.
At least 6 months(s) of working experience in the related field is required for this position.
Company Profile
SHORE Solutions Global Inc http://shoresolutions.com.ph/ SHORE Solutions Global Inc. Is a provider of outsourcing services, with a difference – we’re recognized as being highly client-focused and operationally excellent. We deliver solutions fully customizes to our customers’ varying requirements that provide the optimum environment and flexibility to spur business growth.
