Responsibilities:

• Receives and handles Inbound Sales Calls
• Makes every attempt, using the prescribed sales techniques and call flow to close every sale
• Updates Customer Record Management database
• Responds to customer inquiries that go beyond typical scripted responses
• Handles inquiries with complete knowledge of product/service or appropriately researches information and/or makes proper referrals
• Provides immediate feedback to customers problems/concerns using proper telephone etiquette
• Attends scheduled meetings as required by the Sales Team Supervisor
• Assists supervisor with coaching and development for new sales consultants or low performers to increase productivity and performance
• Participates in team briefings
• Makes attempts to resolve issues and deescalate issues from irate or dissatisfied customers
• Assumes responsibility for producing desired performance results
• Supports Sales Team Supervisor with reporting requirements

Requirements:

• Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
• At least 6 months experience in BPO sales is required for this position.

SHORE Solutions Global Inc http://shoresolutions.com.ph/ SHORE Solutions Global Inc. Is a provider of outsourcing services, with a difference – we’re recognized as being highly client-focused and operationally excellent. We deliver solutions fully customizes to our customers’ varying requirements that provide the optimum environment and flexibility to spur business growth.