QUALIFICATIONS:

·         Single; preferably MALE

·         Graduate of BS HRM, Tourism or other related course

·         20-25 years old

·         Male: at least 5’9”

·         Female: at least is 5’4”

·         Medium built

·         Excellent communication skill

·         Presentable with pleasing personality

·         Background in the hospitality industry a plus

·         Background in Fidelio a definite advantage

·         Willing to work in shifting schedule

·         With good moral character

 

I. GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

Generally handles check in and check out of guests in an efficient, courteous and prompt manner; welcomes and registers clients and change foreign currency to ensure guest comfort and satisfaction.

 

 

II.   SPECIFIC DUTIES AND RESPONSIBILITIES:

·         Welcomes guest upon arrival and registers them according to established standards & procedures.

·         Adheres to all credit and accounting procedures pertaining to the registration process.

·         Check-out guest during departure date according to established standards and procedures.

·         Ensures guest satisfaction on a consistent basis.

·         Is familiar with all the room types and rates in the hotel and availability status.

·         Follows established telephone standards; handles guest complaints according to established procedures.

·         Process guest mails, messages, requests and delivers promptly.

·         Knows guest room security, emergency and fire procedures; encourages the use of the safety deposit boxes and adheres to procedures for their use.

·         Is familiar with hotel facilities and functions as well as major city attractions and events; provides     guest with accurate information as requested.

·         Has professional and courteous working relationships with colleagues within FO and maintains an effective flow of communication with all hotel personnel.

·         Maintains a well- groomed appearance and tidy work area.

·         Reads Logbook and initials it after reading; follow up all hand-over endorsements.

·         For every Shift, be sure to remit to Finance all transactions from the previous day.

·         Performs other duties as assigned by immediate supervisor.

 

III. PERFORMANCE STANDARDS

·         Registration of each guest should be done in a friendly & competent manner.

·         Follows standard procedure pertaining to Guest payments/ credit transactions.

·         All checking out guest should be offered Bellman service if needed; guest should be given a warm farewell, making them feel they are the most welcome to return. Guest should also be reminded of his valuable belongings e.g. passports, etc.

·         Guest should be greeted in a friendly manner; Must have the ability to anticipate guest’s needs.

·         Should be familiar with the rates and have an update of room status for easy access/ information

·         Answers all telephone calls with a maximum of 3 rings, identifies herself/ himself and offers assistance to caller.

·         All Guest’s mails, messages should be delivered at once without any delays. Keeps in mind that all messages are important to guests.

·         Should be familiar with all emergencies procedures.

·         Should be familiar with other department’s functions/operating hours to give accurate information to guests, should also be familiar within the area.

·         Is friendly and courteous to all other personnel.

·         Work areas must be kept clean, neat & organized; Must be in complete uniform wearing their respective name plates; Makes sure that only ACCM & AIM current approved flyers should be displayed in the Front desk, in addition to registration and / or credit instructions.

·         Must be flexible with regards to schedules & other tasks given.

·         Are required to call 2 hours before their duty to notify their immediate supervisor of their absence/ late for proper authorization.

·         Must see to it that all endorsements given are attended to promptly

·         Adheres to all requirements, procedures & policies of Finance, especially when remitting Cash transaction.

 

ALL INTERESTED APPLICANTS MAY EMAIL THEIR UPDATED RESUME WITH PICTURE TO:   mquierrez@aim.edu

 

 

 QUALIFICATIONS:

·         Single; preferably MALE

·         Graduate of BS HRM, Tourism or other related course

·         20-25 years old

·         Male: at least 5’9”

·         Female: at least is 5’4”

·         Medium built

·         Excellent communication skill

·         Presentable with pleasing personality

·         Background in the hospitality industry a plus

·         Background in Fidelio a definite advantage

·         Willing to work in shifting schedule

·         With good moral character

 

I. GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

Generally handles check in and check out of guests in an efficient, courteous and prompt manner; welcomes and registers clients and change foreign currency to ensure guest comfort and satisfaction.

 

 

II.   SPECIFIC DUTIES AND RESPONSIBILITIES:

·         Welcomes guest upon arrival and registers them according to established standards & procedures.

·         Adheres to all credit and accounting procedures pertaining to the registration process.

·         Check-out guest during departure date according to established standards and procedures.

·         Ensures guest satisfaction on a consistent basis.

·         Is familiar with all the room types and rates in the hotel and availability status.

·         Follows established telephone standards; handles guest complaints according to established procedures.

·         Process guest mails, messages, requests and delivers promptly.

·         Knows guest room security, emergency and fire procedures; encourages the use of the safety deposit boxes and adheres to procedures for their use.

·         Is familiar with hotel facilities and functions as well as major city attractions and events; provides     guest with accurate information as requested.

·         Has professional and courteous working relationships with colleagues within FO and maintains an effective flow of communication with all hotel personnel.

·         Maintains a well- groomed appearance and tidy work area.

·         Reads Logbook and initials it after reading; follow up all hand-over endorsements.

·         For every Shift, be sure to remit to Finance all transactions from the previous day.

·         Performs other duties as assigned by immediate supervisor.

 

III. PERFORMANCE STANDARDS

·         Registration of each guest should be done in a friendly & competent manner.

·         Follows standard procedure pertaining to Guest payments/ credit transactions.

·         All checking out guest should be offered Bellman service if needed; guest should be given a warm farewell, making them feel they are the most welcome to return. Guest should also be reminded of his valuable belongings e.g. passports, etc.

·         Guest should be greeted in a friendly manner; Must have the ability to anticipate guest’s needs.

·         Should be familiar with the rates and have an update of room status for easy access/ information

·         Answers all telephone calls with a maximum of 3 rings, identifies herself/ himself and offers assistance to caller.

·         All Guest’s mails, messages should be delivered at once without any delays. Keeps in mind that all messages are important to guests.

·         Should be familiar with all emergencies procedures.

·         Should be familiar with other department’s functions/operating hours to give accurate information to guests, should also be familiar within the area.

·         Is friendly and courteous to all other personnel.

·         Work areas must be kept clean, neat & organized; Must be in complete uniform wearing their respective name plates; Makes sure that only ACCM & AIM current approved flyers should be displayed in the Front desk, in addition to registration and / or credit instructions.

·         Must be flexible with regards to schedules & other tasks given.

·         Are required to call 2 hours before their duty to notify their immediate supervisor of their absence/ late for proper authorization.

·         Must see to it that all endorsements given are attended to promptly

·         Adheres to all requirements, procedures & policies of Finance, especially when remitting Cash transaction.

 

ALL INTERESTED APPLICANTS MAY EMAIL THEIR UPDATED RESUME WITH PICTURE TO:   mquierrez@aim.edu

 

 

AIM Conference Center Manila www.accm.aim.edu  The only Conference Center with F&B and lodging facilities in the heart of Makati. ACCM is the ideal venue for conferences, seminars and other business gatherings. Supported by a team of seasoned conference experts. Here, event requirements are anticipated and the service approach is always creative, to ensure the success of your business meetings.   "Indeed at ACCM, we take business at heart. Come visit us to experience the difference."